{"id":12014,"date":"2025-07-02T09:09:22","date_gmt":"2025-07-02T09:09:22","guid":{"rendered":"https:\/\/visualtourbuilder.com\/?post_type=ht_kb&#038;p=12014"},"modified":"2025-07-02T10:52:59","modified_gmt":"2025-07-02T10:52:59","slug":"how-do-i-change-my-accounts-email-address","status":"publish","type":"ht_kb","link":"https:\/\/visualtourbuilder.com\/eng\/knowledge-base\/how-do-i-change-my-accounts-email-address\/","title":{"rendered":"How do I change my account\u2019s email address?"},"content":{"rendered":"<p data-start=\"92\" data-end=\"129\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Unfortunately, you <strong data-start=\"19\" data-end=\"64\">cannot change your email address yourself<\/strong> within your Visual\u202fTour\u202fBuilder account. To update it, you\u2019ll need to reach out to our <strong>support team<\/strong>.<\/span><\/p>\n<h3 data-start=\"131\" data-end=\"154\">What should you do?<\/h3>\n<ol data-start=\"156\" data-end=\"366\">\n<li data-start=\"156\" data-end=\"196\">\n<p data-start=\"159\" data-end=\"196\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Send an email to <strong data-start=\"17\" data-end=\"47\"><a href=\"mailto:info@visualtourbuilder.com\" data-start=\"19\" data-end=\"45\" data-is-only-node=\"\">info@visualtourbuilder.com<\/a><\/strong> requesting to change your email address.<\/span><\/p>\n<\/li>\n<li data-start=\"197\" data-end=\"366\">\n<p data-start=\"200\" data-end=\"237\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">In your email, please include:<\/span><\/p>\n<ul data-start=\"241\" data-end=\"366\">\n<li data-start=\"241\" data-end=\"280\">\n<p data-start=\"243\" data-end=\"280\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Your <strong data-start=\"5\" data-end=\"30\">current email address<\/strong> (the one you&#8217;re currently using to log in)<\/span><\/p>\n<\/li>\n<li data-start=\"284\" data-end=\"323\">\n<p data-start=\"286\" data-end=\"323\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">The <strong data-start=\"4\" data-end=\"25\">new email address<\/strong> you\u2019d like to use<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p data-start=\"368\" data-end=\"444\"><span class=\"relative -mx-px my-[-0.2rem] rounded px-px py-[0.2rem] transition-colors duration-100 ease-in-out\">Once we <strong>receive your request<\/strong>, we\u2019ll <strong>update your email address<\/strong> for you. You\u2019ll receive a<strong> confirmation<\/strong> once the change is <strong>complete<\/strong>. We aim to respond within <strong data-start=\"155\" data-end=\"167\" data-is-last-node=\"\">24 hours<\/strong><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Unfortunately, you cannot change your email address yourself within your Visual\u202fTour\u202fBuilder account. To update it, you\u2019ll need to reach out to our support team. What should you do? Send an email to info@visualtourbuilder.com requesting to change your email address. In your email, please include: Your current email address (the one you&#8217;re currently using to log &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/visualtourbuilder.com\/eng\/knowledge-base\/how-do-i-change-my-accounts-email-address\/\"> <span class=\"screen-reader-text\">How do I change my account\u2019s email address?<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":449,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"ht-kb-category":[44,56],"ht-kb-tag":[255,253,252,254],"class_list":["post-12014","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-my-profile","ht_kb_category-support-troubleshooting","ht_kb_tag-change-email-address","ht_kb_tag-email","ht_kb_tag-email-address","ht_kb_tag-new-email-address"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How do I change my account\u2019s email address? - Visual Tour Builder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/visualtourbuilder.com\/eng\/knowledge-base\/how-do-i-change-my-accounts-email-address\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How do I change my account\u2019s email address? - Visual Tour Builder\" \/>\n<meta property=\"og:description\" content=\"Unfortunately, you cannot change your email address yourself within your Visual\u202fTour\u202fBuilder account. 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